Privacy Policy

Whitmore & Chen LLP ("Whitmore & Chen," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through this website and our client portal, how we use it, and the choices you have.

1. Overview

This policy applies to information collected through this website, our online consultation and contact forms, the client portal, and online bill payment. It does not govern information exchanged in the course of a legal representation, which is protected by our professional obligations of confidentiality and, where applicable, the attorney-client privilege.

2. Information We Collect

Information you provide

• Contact and consultation requests: your name, email address, phone number, the type of legal matter, your preferred contact method, and any description you choose to share.
• Client portal accounts: your login email and credentials, and the documents, messages, and appointment details you exchange with us through the portal.
• Billing: invoice numbers and the details needed to process payments. Card and bank information is handled by our payment processor; we do not store full card numbers on our servers.
• Newsletters and insights: your email address if you subscribe to updates. You can unsubscribe at any time.

Information collected automatically

When you visit the site, we and our service providers automatically receive certain technical information, such as your IP address, browser type, device information, referring pages, pages viewed, and the date and time of your visit.

3. How We Use Information

• To respond to your inquiry and evaluate whether we can assist you, including checking for conflicts of interest.
• To provide legal services, operate the client portal, and process payments.
• To send updates, legal insights, and event invitations you have requested.
• To maintain, secure, and improve the website and to prevent fraud or misuse.
• To comply with legal, regulatory, and professional obligations.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

4. Confidentiality & Privilege

Submitting a form or sending us a message does not by itself create an attorney-client relationship. Until we have confirmed in writing that we represent you, please do not send confidential or time-sensitive information. We nonetheless treat all inquiries with discretion and limit access to the personnel who need it to respond.

5. How We Share Information

We share personal information only as needed for the purposes described above, including with:

• Service providers who host our website and portal, process payments, deliver email, or provide analytics, under contracts that restrict their use of your information.
• Professional advisors such as auditors, insurers, and co-counsel, subject to confidentiality obligations.
• Authorities when required by law, court order, or professional rules, or to protect the rights and safety of our clients, our firm, or others.
• Successors in connection with a merger, reorganization, or transfer of all or part of our practice, subject to applicable professional rules.

6. Cookies & Analytics

We use cookies and similar technologies that are necessary for the site to function (for example, to keep you signed in to the client portal) and to understand how visitors use the site so we can improve it. You can block or delete cookies in your browser settings; some features, including portal sign-in, may not work without them. Where required by law, we honor browser-based opt-out signals such as Global Privacy Control.

7. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encrypted connections and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please contact us right away if you believe your portal account has been compromised.

8. Data Retention

We keep personal information for as long as needed for the purposes described in this policy, including to meet record-keeping requirements that apply to law firms. Inquiries that do not result in a representation are retained only as long as reasonably necessary, including for conflict-checking purposes.

9. Your Privacy Rights

Depending on where you live, including California and other U.S. states with consumer privacy laws, you may have the right to:

• Know what personal information we have collected about you and how it is used.
• Request access to, correction of, or deletion of your personal information.
• Opt out of the sale or sharing of personal information (we do neither).
• Not be discriminated against for exercising these rights.

To make a request, contact us using the details below. We will verify your identity before responding. Some requests may be limited by our legal and professional obligations, such as duties to preserve client files.

10. Children's Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from them online. If you believe a child has provided us information, please contact us and we will delete it.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be highlighted on the website.

12. Contact Us

If you have questions about this policy or wish to exercise your privacy rights, please reach us at: